The room was great! Plenty of room to sleep and the sofa was a bonus. The location was perfect. Staff was friendly. The free breakfast could use some improvement. The breakfast selection was limited and the pancakes lacked flavor.
The rooms were overall fairly nice. The set up works well but our room was only two full size beds which for two adults too sleep in was quite tight. I wish more of the room was deducted to the beds and not the couch which no one uses. Other than that I don't like the fact that the sink is outside the bathroom but that's a personal gripe. As for real issues, our sheets had a large stain in them which looked closely like urine but unfortunately want noticed until the morning when the sheets were visible. Also, the lights in the bathroom are terrible. They take forever to turn on and they are super dim making it very sketchy. The morning breakfast was decent. The pancakes were cold and hard as a rock but the eggs were good. Also the signing of a no party policy upon check in was a first for me and very odd as I have visited a lot of hotels, none of which made me sign anything like that but it's not a huge deal.
Nice and clean hotel with modern styling. Bathroom was oddly configured with the sink situated on a counter outside of the shower and toilet. Hallway ways were a little on the acoustically challenged side, but they have a very strict noise policy so it wasn't an issue.
The staff was excellent. We had issues when booking through an outside website and the dates got mixed up. The manager honored the rate and hot us a refund from the outside site. Will definitely stay here again, clean, large room and outstanding staff.
The people working the front desk for very helpful but we had a lot of problems with our card keys not working also I don't think the rooms have been renovated for about 20 years they actually have S-Video components on their TVs. The rooms are really dark and the bathroom particularly I don't think they actually heat the bathroom because it was freezing. I did appreciate that they had actual living space in the room with a big sofa and business space. It was big space for kids to play ld the pool area was really great.
Hyatt Place Mystic is a US Lodging based in Stonington, Connecticut. Hyatt Place Mystic is located at 224 Greenmanville Ave, Mystic, CT 06355, USA.
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